Hello Friends

Here are answers to frequently asked questions. If you need further assistance, please contact us below. We're happy to help!

Help! It's not working!

ACCESSING RECORDINGS: 

- Sign-in to your account

- Click on "My Dashboard" in the upper right corner.

- Click on image of the course you would like to view. This will take you to the course player page. 

- Then choose the content you would like to view from the menu on the left. 

This brief HELP video demonstrates this and more!


PREVENTING AND CURING TECHNICAL ISSUES: 

#1  Make sure your operating system is the newest update available (not just the newest your device can handle)

#2  Make sure your web browser is the  most up-to-date version  (Chrome and Firefox work best) 

Going to THIS site will tell you which browser and version you are using automatically. You will need to "Google" which version is the latest version of Chrome, Safari, etc. browsers

#3  Make sure to clear your cache and history regularly - daily if not more often for Safari.

To learn how about and how to refresh your browser's cache go here.

If you are on an iPhone or iPad, find instructions on how to refresh your browser's cache here.

For other devices, do an internet search like, "How to refresh cache for (name of device)."


AUDIO: 

If you're having trouble hearing, try the following:

1) Make sure the volume is all the way up on your computer. 

2) Make sure your computer software is updated. See above

3) Wearing headphones or earbuds can help a lot! 


SLOW INTERNET or CHOPPY VIDEO: 

If you have slow or irregular internet, select a lower quality download for the video. The lower the number, the lower the quality. 

How to do this: 

- Select the video you would like to watch. 

- In the lower right corner of the video frame, select the gear icon. 

- Click on "Quality" and the menu will expand. Select a lower quality ex. 226p. 


How to find courses, classes and search for herbs and other topics

Whether you are looking for a course to study (search in All Courses) or are looking for a course, class or topic in a the vast Library that you've purchased access to, here is how you can find what you are looking for  in this short video!


How do I attend a live class/webinar?

Emails with "Webinar Link" in the subject line are sent out 2 days, 1 day and 1 hour before class begins from our webinar service Zoom.us.

For best success please make sure to:

- setup a free Zoom account

- update all software including the Zoom application

Please make sure that emails from us are arriving in your in-box. An option is to "white-list" emails from the following domains: woodherbs.com, thinkific.com, zoom.us 

Cancellation and Refund Policy

We offer a 100% Satisfaction Guarantee within 30 days of your initial purchase of a course - you must contact us within this 30 day period for a refund. You may cancel at any time. See instructions below under "Billing". Subscriptions are not refundable after 30 days. Transaction fees may be deducted from refunds.

We believe that unrestricted content makes for a more enjoyable way to learn and we want to keep it this way. Please understand that we do reserve the right to deny a refund if the student has downloaded more than two lessons of content from the course.

Please see this page regarding pro-rate options for purchases made between Jan. 1st and April 1st, 2021 on courses priced $450 and more.

Billing

Transactions for Matthew Wood Institute of Herbalism will show on your bank statement as "Wood Herbs."

Please mark your calendars with the date your payment will process (subscription or payment plan) or with reminders of when your rental period ends. Subscriptions will continue to bill until you actively cancel the subscription.

You can manage your billing in your account here. 


Subscriptions

With subscriptions - you have access to the content while your subscription is active, during your billing cycle. When you unsubscribe you no longer have access to any of the content, when your billing cycle ends. For example, if you begin your subscription on the 2nd of the month, you will have access to content though the month until the 1st of the next month, even if you unsubscribe during your billing cycle. 

The subscription model allows us to pay Instructors a more steady income, plus students can enjoy courses at a very reasonable price. 

The monthly subscription you have opted into will be charged to your card each month on your initial payment date. Note you may be charged early due to bank holidays and the like.  You will need to unsubscribe when you are done with the course - go to Billing in "My account" in the upper right corner. Please stay tuned to newsletter updates for news of live class options.

When will the recording of the live class/webinar be available to watch?

Recordings are available to watch within 2 days of the live class. Students are updated about classes via email. Make sure your email is not filtering out emails from "thinkific.com" or "woodherbs.com". We suggest you "whitelist" these domains as well as our webinar service "Zoom.us." 

Downloads

Please note that not all handouts are downloadable. Many documents prepared by Matthew are "view only." These are manuscripts-- documents that are works-in-progress--and rather than wait until they are polished and ready to publish, Matthew is making them available for preview to students of the MWIH. 

How do I get a Certificate of Completion?

Certificates are available with many courses. Get the details here.

IMPORTANT - COURSE COMPLETION TRACKING: 

The system recognizes that you have finished a course when you have watched all the way to the end and have selected "Complete & Continue". 

If you stop before the end and simply select the next class in the menu, the system will not count this class as completed and will not trigger the system to send a course completion email. 

If you have multiple accounts, your progress will not be accurately tracked. Contact us if you suspect this is the case. 


Join the Discussion

Most lessons have a discussion section in the upper right corner. 

Do you have something to share or a question for a teacher? Go ahead and post it there!

Free lessons may not have this function. Please post your comments and questions regarding free material in our Online Community


Questions Regarding Test Questions

If you have a question regarding the test please type the question in the Discussion section that correlates with the topic of the question. Your questions also help clarify things for other students.

Contact Us

Contact teachers through their sites, which you will find in their bios on the Faculty page.

If you would like to schedule a consultation (very limited availability) or book Matthew for an event, he has requested that you TEXT ONLY to (952) 657-8999. 

He can also be reached by email at greenmedic (at) gmail (dot) com Matthew does receive a lot of correspondence, so please make your initial contact brief and to-the-point. 

If you want to say hi, give some praise, or ask questions, he is happy to engage with students in the "Ring of Knowledge" online community here

For questions related to this site please contact us by clicking the envelope in the lower right corner below.