FAQ

Hello Friends! Here are answers to frequently asked questions. If you need further assistance, please contact us via the Support link below. We're happy to help!

  • Help! It's not working!

    LOGGING INTO COURSE: The easiest way to access your courses is by selecting "My Dashboard" in the upper right corner. TECHNICAL ISSUES: Most of the time, simply using the Chrome browser will take care of the issue. If you're still having issues make sure your computer hardware and software are up-to-date. You may need to restart the computer and do diagnostics and repairs. EMAIL HELP: If you've emailed Hello (at) WoodHerbs (dot) com and have not received a response within 2 days, check that your email box is not full or putting emails from us in the junk folder - your email might be "bouncing".

  • How do I attend a live class/webinar?

    Go to "My Dashboard" in the upper right corner. On the next page, select the course for which you want to attend the live class/webinar. On the left you will see a menu of classes. Select the "Next Class..." tab. Follow the instructions in that tab dropdown. See the "helpful video..." link at the bottom of this page for a video demo.

  • When will the recording of the monthly event be available to watch?

    Recordings are usually available to watch within 2 days of the live class. Notifications will go out in a monthly summary email and be posted on Facebook when new videos are available.

  • Cancellation and Refund Policy

    100% Satisfaction Guarantee within 30 days of your original purchase unless otherwise stated in the class description. If you are having any issues or concerns, please do not hesitate to contact Tara at Hello(at)WoodHerbs(dot)com

  • About the Subscription Model

    For a number of our courses we charge a modest monthly fee rather than a larger up-front fee. This is similar to a subscription access service like Netflix - you have access to the content while your subscription is active. The subscription model allows us to pay Instructors a more steady income - it's more fun to forage for food because you want to - not because you have to ;) Plus students can enjoy many courses at a very reasonable price. The monthly fee of the course(s) you have opted into will be charged to your card each month on your initial payment date. Note you may be charged early due to bank holidays and the like. You will have access to previously recorded classes/webinars and will have access to attend live classes/webinars if they are offered in that course. You will need to unsubscribe when you are done - see "Billing" below.

  • Contact

    If you would like to schedule a consultation or book Matthew for an event, he has requested that you TEXT ONLY to (952) 657-8999. He can also be reached by email at greenmedic (at) copper (dot) net Matthew does receive a lot of correspondence, so please make your initial contact brief and to-the-point. If you want to say hi or give some praise, he is more and more active on Facebook - simply leave a comment on one of the posts. If your questions are not answered feel free to contact Tara hello (at) woodherbs (dot) com (support link is also below).

  • Why can't I hear the audio very well?

    We do our best to obtain the best audio at the recording and to boost the audio during editing. There are a few early videos that are difficult to hear - they are in the free section or given as a bonus. If you're having trouble hearing, try the following: make sure the volume is all the way up on your computer. Make sure your computer software is updated. Wearing headphones or earbuds is always a good option.

  • Billing

    Transactions for Matthew Wood Institute of Herbalism will show on your bank statement as "Wood Herbs". You can change your billing by going clicking on your name and then selecting "My Account" in the upper right corner. On the following page select "Billing" on the left to adjust your subscription or credit card information.

  • Why does it say that I have not completed a course when I have?

    The system recognizes that you have finished a course when you have watched all the way to the end and have selected "next". If you stop before the end and simply select the next class in the menu, the system will not count this class as completed. If you have multiple accounts, your progress cannot be properly tracked to receive a certificate. Contact us if you suspect this is the case.

  • I have slow internet OR The videos are choppy and/or pause randomly.

    If you have slow or irregular internet, select a lower quality download for the video. The lower the number, the lower the quality. How to do this: Select the video you would like to watch. In the lower right corner of the video frame, select the gear icon. Click on "Quality" and the menu will expand. Select a lower quality ex. 226p.

  • How to leave a review

    Reviews not only give us warm fuzzies, but they help other students get an idea of what the content is like. We appreciate 4 and 5 star reviews (VERY MUCH) and we hope you want to give them! Here's how... Go to your "My Dashboard" up above. The next page shows the courses you are enrolled in. Select "Rate this course" for the course you would like to leave a review. If we have not earned 4 or 5 stars, please contact us personally (rather than leaving a poor review) to let us know how we can improve. Contact Tara at hello@woodherbs.com Thanks! PS - In April 2018 we invested in new, high quality audio and video equipment!

  • How do I get a Certificate of Completion?

    If you are interested in a Certificate of Completion, first make sure that the system is tracking your viewing properly - see "Why does it say that I have not completed a course when I have?" above. A few courses include tests you will need to pass before receiving a certificate. In all cases, once you have completed the course, contact us for details on how to get your Certificate of Completion designed by Matthew Wood!

If technology is not your forte, we've made a helpful video your for you here... Click on the "fullscreen" icon on the far right of the blue play bar to see this video in fullscreen mode.