Frequently Asked Questions
Get help from the course guide.
This brief HELP video demonstrates this and more!
Emails with "Webinar Link" in the subject line are sent out 2 days, 1 day, and 1 hour before class begins from our webinar service Zoom.us.
For best success please make sure to:
Please make sure that emails from us are arriving in your inbox. An option is to "white-list" emails from the following domains: woodherbs.com, thinkific.com, zoom.us.
Q. Why do I need an authenticated Zoom account with an email that matches my Institute account email?
A. In order to keep the webinars private (only paying students can enter), secure (being interrupted by malicious people is a horrible experience!), and simple to enter (just click to gain access), this requires that users have an authenticated account with an email that matches their Institute email (this is how the system verifies you are allowed to enter).
Make sure your operating system is the newest update available - not just the newest your device can handle. Make sure your web browser is the most up-to-date version - Chrome and Firefox work best.
If you're still having issues make sure your computer hardware and software are up-to-date. You may need to restart the computer and do diagnostics and repairs.
If you're having trouble hearing, try the following:
If you have slow or irregular internet, select a lower-quality download for the video. The lower the number, the lower the quality.
If you're having trouble hearing, try the following:
Transactions for Matthew Wood Institute of Herbalism will show on your bank statement as "Wood Herbs."
Please mark your calendars with the date your payment will process (subscription or payment plan) or with reminders of when your rental period ends. Subscriptions will continue to bill until you actively cancel the subscription.
You can manage your billing in your account.
We offer a 100% Satisfaction Guarantee within 30 days of your initial purchase of a course - you must contact us within this 30-day period for a refund. You may cancel at any time. See instructions above under "Billing". Subscriptions are not refundable after 30 days. Transaction fees may be deducted from refunds. Special promotions may be exempt from this policy.
We believe that unrestricted content makes for a more enjoyable way to learn and we want to keep it this way. Please understand that we do reserve the right to deny a refund if the student has downloaded more than two lessons of content from the course.
With subscriptions - you have access to the content while your subscription is active, during your billing cycle. When you unsubscribe, you no longer have access to any of the content when your billing cycle ends. For example, if you begin your subscription on the 2nd of the month, you will have access to content through the month until the 1st of the next month, even if you unsubscribe during your billing cycle.
The subscription model allows us to pay Instructors a more steady income, plus students can enjoy courses at a very reasonable price.
The monthly subscription you have opted into will be charged to your card each month on your initial payment date. Note you may be charged early due to bank holidays and the like. You will need to unsubscribe when you are done with the course. You can manage your billing in your account.
Please stay tuned to newsletter updates for news of live class options.
Matthew Wood Institute of Herbalism and ETS Productions created this form to assist students in gathering the data needed to create a consolidated receipt of payment needed to submit for European taxes.
Once the form is complete, students will receive an email they can use to print (or print to PDF). If changes are needed, the form can be resubmitted. The student is responsible for verifying all data is correct for their needs.
All required data (i.e. *) is used to fulfill needs for the tax document. Data will be stored by ETS Productions/Matthew Wood Institute of Herbalism ONLY to create the document sent back to the student. Data will be deleted every quarter.
Obtain order history information: https://www.matthewwoodinstituteofherbalism.com/account/orders
Whether you are looking for a course to study (search in All Courses) or are looking for a course, class, or topic in the vast Library that you've purchased access to, here is how you can find what you are looking for in this short video!
Quick tip - In the All Courses section and the Dashboard, there is a search bar in the mid-upper-right section. Type in a single search term such as the herb or condition you are looking for like "joints" or "yarrow".
Most lessons have a discussion section in the upper right corner.
Do you have something to share or a question for a teacher? Go ahead and post it there!
Free lessons may not have this function. Please post your comments and questions regarding free material in our Online Community.
If you have a question regarding the test, please type the question in the Discussion section that correlates with the topic of the question.
Your questions also help clarify things for other students.
Find out more on the Certificates of Completion page.
The system recognizes that you have finished a course when you have watched all the way to the end and have selected "Complete & Continue".
If you stop before the end of a video or audio and simply select the next class in the menu, the system will not count this class as completed and will not trigger the system to send a course completion email.
If you are studying using multiple devices (for example, using your computer and phone to access the materials) the system may not track across devices accurately except for when you click "complete and continue" at the end of the lesson. It's best to sign out of your account when done on any device and sign-in on the next device.
If you have multiple accounts, your progress will not be accurately tracked. Contact us if you suspect this is the case.
We are focusing efforts on completing the Year 1 Community Herbalist program. It's nearly complete! Once this is in place, we will create a scholarship program. Please subscribe to the newsletter for updates.
Contact teachers through their sites, which you will find in their bios on the Faculty page.
If you would like to schedule a consultation (very limited availability) or book Matthew for an event, he has requested that you TEXT ONLY to (952) 657-8999.
He can also be reached by email at greenmedic (at) gmail (dot) com Matthew does receive a lot of correspondence, so please make your initial contact brief and to-the-point.
If you want to say hi, give some praise, or ask questions, he is happy to engage with students in the "Ring of Knowledge" online community.
Feel Free to contact us. We're happy to help!