Hello Friends!

Here are answers to frequently asked questions. If you need further assistance, please contact us below. We're happy to help!

Help! It's not working!

ACCESSING RECORDINGS: 

After signing in, the easiest way to access recordings is:

- Sign-in to your account

- Click on "My Dashboard" in the upper right corner.

- Click on "Start/Resume Course" of the course you would like to view. This will take you to the course player page. 

- If you haven’t already, select the Welcome tab and then “Complete & Continue" at the bottom of the Welcome screen when you are done - This is pre-requisite content.

- Then choose the content you would like to view from the menu on the left. 

Here's a video tutorial. Click on the "expand" icon in the lower right corner to make the image larger.



TECHNICAL ISSUES: 

Most of the time, simply using the most up-to-date browser  (Chrome, Firefox, and Safari work best) and clearing your cache will take care of the issue. 

- Here is where you can check to see which version of browser you are using. Going to THIS site will tell you which browser and version you are using automatically. You will need to "Google" which version is the latest version of Chrome, Safari, etc. browsers

To learn now to clear your cache go here.

If you're still having issues make sure your computer hardware and software are up-to-date. You may need to restart the computer and do diagnostics and repairs. 


EMAIL HELP: 

If you've emailed Hello (at) WoodHerbs (dot) com and have not received a response within 2 days, check that your email box is not full or putting emails from us in the junk folder - your email might be "bouncing". 


AUDIO: 

We do our best to obtain the best audio at the recording and to boost the audio during editing. 

There are a few early videos that are difficult to hear. We've decided to still make these available even though we get a few grumbles about the quality. Many people still love and appreciate hearing the content even if it's difficult to hear - but again, this is only the case with a few early audios and videos.

If you're having trouble hearing, try the following:

1) Make sure the volume is all the way up on your computer. 

2) Make sure your computer software is updated. 

3) Wearing headphones or earbuds can help a lot! 

In April 2018 we made a significant investment in technology to improve the quality of on-site class recordings. Courses are valued accordingly.


SLOW INTERNET or CHOPPY VIDEO: 

If you have slow or irregular internet, select a lower quality download for the video. The lower the number, the lower the quality. 

How to do this: 

- Select the video you would like to watch. 

- In the lower right corner of the video frame, select the gear icon. 

- Click on "Quality" and the menu will expand. Select a lower quality ex. 226p. 

See this video for visual instructions and more tips. Click on the "expand" icon in the lower right corner to make the image larger.



COURSE COMPLETION TRACKING: 

The system recognizes that you have finished a course when you have watched all the way to the end and have selected "Complete & Continue". 

If you stop before the end and simply select the next class in the menu, the system will not count this class as completed. 

If you have multiple accounts, your progress will not be accurately tracked. Contact us if you suspect this is the case. For educational and technical reasons we recommend completing lessons in entirety.

Cancellation and Refund Policy

We offer a 100% Satisfaction Guarantee within 30 days of your initial purchase of a course - you must contact us within this 30 day period for a refund. You may cancel at any time. See instructions below under "Billing". Subscriptions are not refundable after 30 days. Transaction fees may be deducted from refunds.

We believe that unrestricted content makes for a more enjoyable way to learn and we want to keep it this way. Please understand that we do reserve the right to deny a refund if the student has downloaded more than two lessons of content from the course.

 Subscriptions are on-going until you actively cancel them in your account - see "Billing" below.

If you have any questions, or are having any issues or concerns, always feel free to contact Tara at Hello(at)WoodHerbs(dot)com or click the envelope in the lower right corner of this page.

About Subscriptions

All MWIH courses are available to rent.

For a number of our courses we charge a modest monthly fee rather than a larger up-front fee. 

With our subscription courses - you have access to the content while your subscription is active. Once you unsubscribe you no longer have access to any of the content. 

The subscription model allows us to pay Instructors a more steady income, plus students can enjoy courses at a very reasonable price. 

The monthly fee of the course(s) you have opted into will be charged to your card each month on your initial payment date. Note you may be charged early due to bank holidays and the like. You will have access to previously recorded classes/webinars and will have access to attend live classes/webinars if they are offered in that course. You will need to unsubscribe when you are done with the course - see "Billing" below. Please stay tuned to newsletter updates for updates to live class options.

Billing - Manage Your Subscription

Transactions for Matthew Wood Institute of Herbalism will show on your bank statement as "Wood Herbs". 

You can change your billing by clicking on the down arrow next to your name in the upper right corner. 

Then select "My Account." 

On the following page select "Billing" on the left to adjust your subscription or credit card information. 

Below is a short video of how to update your billing and unsubscribe from a course. Click on the "expand" icon in the lower right corner to make the image larger.




How do I attend a live class/webinar?

Sign-in to your account. If your name shows in the upper right corner you are signed-in.

Click on "My Dashboard" in the upper right corner. 

Then, select the course image for which you want to attend the live class/webinar. 

On the left you will see a menu of classes. Select the "Next Class..." tab. 

Follow the instructions in that tab dropdown. 

There are also helpful instructions in the "Welcome!" section of each course with live webinar classes, which include a thorough help video.

When will the recording of the live class/webinar be available to watch?

Recordings are available to watch within 2 days of the live class. Students are updated about classes via email. Make sure your email is not filtering out emails from "thinkific.com" or "woodherbs.com".

Downloads

Please note that not all handouts are downloadable. Many documents prepared by Matthew are "view only." Most of these documents are works-in-progress, and rather than wait until they are polished and ready to publish, Matthew is making them available for preview to students of the MWIH. 

How do I get a Certificate of Completion?

Certificates are available with many courses. Please see the course description page for details.

Contact

If you would like to schedule a consultation or book Matthew for an event, he has requested that you TEXT ONLY to (952) 657-8999. 

He can also be reached by email at greenmedic (at) gmail (dot) net Matthew does receive a lot of correspondence, so please make your initial contact brief and to-the-point. 

If you want to say hi, give some praise, or ask questions, he is happy to engage with students in the "Ring of Knowledge" online community here

For questions related to this site please contact Tara hello (at) woodherbs (dot) com You can also click the envelope in the lower right corner to email us.